Our user community

Continuous support, no matter the challenge

NorthStar Utilities Solutions is proud to maintain an active, close-knit, facilitated customer-support community-an effective tool for information sharing and peer-to-peer support.

Through our online forums, our customers discuss support issues and new product developments. And in regular user-group meetings, they gather to network and exchange ideas on technical challengers, extended product functionality and market trends and developments.

Our NorthStar team members actively participate in the user community. It is important to us to ensure not only that we're available to help customers, but also that the new ideas we deliver help our customers further develop their businesses.

We believe that these user groups truly elevate NorthStar's customer-service commitment to new heights. And our customers agree.

Contact us to learn more about NorthStar's user community.

NorthStar Strategic Council

The NorthStar Strategic Council (NSC) is a consultative group that provides insight and input to the NorthStar Utilities Executive. The NSC helps all of our customers by identifying changes and trends in the industry which will affect our customers as a whole. The NSC also provides direct feedback NorthStar on how we can meet the needs of a constantly evolving market and ultimately be successful in providing innovations for our existing customer base, and be successful in gaining new business.

Members of the NSC also share information about their utility needs, and their overall business and may present a specific area of interest on occasion. Members may also be asked to obtain feedback from the rest of our customer base on occasion, and to collaborate with our NorthStar User Groups from time to time.

NorthStar Product Advisory Council

Our NorthStar Product Advisory Council (PAC) is a consultative group that provides input for our NorthStar Customer Information System and related product extensions and platforms, towards early prototypes, new products and product bundles. The PAC will also assist in determining the validity and value of various enhancement requests and, if appropriate, make a recommendation for inclusion of specific enhancements towards future product planning. The PAC solicits enhancements from our customer base both directly and through our User Groups, and helps NorthStar by reviewing and prioritizing these. Our Product Advisory Council meets on a quarterly basis, and membership is for a 2 year term.

NorthStar User Groups

NorthStar has seven regional User Groups across the United States and Canada that meet a minimum of once per year. Our User Groups are geographically based and customer-run. Some of our User Groups choose to meet annually, while others choose to meet quarterly.

  • Central Harris User Group (CHUG)
  • Electricities User Group (EC)
  • ERTH User Group
  • Massachusetts User Group (MUG)
  • Ontario Harris User Group (OHUG)
  • Pacific User Group (PUG)
  • South East User Group (SEUG)
  • Wisconsin Public Power User Group (WPPI)

The Executive for each of our User Groups work with NorthStar staff to book the meetings and plan the agenda based on requests from customers. Customers are welcome to attend any of these User Groups and can be provided with contact information for the Executive for each of our regional User Groups. Our User Groups are a voluntary group of users, who meet to share tips on NorthStar solutions and share their software experiences with each other to improve the software.

User Group Map

What our users are saying

Of course we're proud of the work we do. We wouldn't be in business if we thought we weren't doing the best job we possibly could. But if you're not convinced of our brilliance, listen to what our customers have to say about our products and solutions.

Great communication

"I am always very happy with the communication I have with the NorthStar Staff. They understand what I need, are quick to respond, and provide great service!"

Ivo Nkwenji | Lead Systems Analyst, Information Systems
City of Santa Monica

Great Service and Support

"I always receive great service and support from NorthStar. Their team is always responsive and willing to help wherever needed!"

Diane Holmes | Billing Systems Administrator
Groton Utilities

The Automation Platform saved us time and money!

"NorthStar’s Core Automation Suite has helped Dalton Utilities optimize many areas by allowing the system to work “for us”. DU originally began looking into the Core Automation Suite because of the reporting capabilities but soon realized the many benefits of all of the Core Suite workflows. Prior to implementing the Core Suite we had a resource who ran her reports outside of normal business hours resulting in overtime or lieu time. Now the Automation Platform runs the reports overnight and an email with hyperlinks to the reports is available to the teller immediately upon her arrival to work in the morning. This process alone has saved us time and money and has actually boosted employee morale! DU has implemented all of our applicable workflows from Credit Control to Refund Journals to Financial Integration and continue to reap the benefits of scheduled processes that run consistently and accurately, freeing up our resources to concentrate on customer service. We have noticed much more efficient daily processing which has allowed us to become much more effective at serving our customer’s needs."

Emily Pratt | Billing/Meter Reading Supervisor
Dalton Utilities

Effective Utilization Review

The NorthStar Utilization Review process helped us identify how to use our resources and NorthStar much more effectively. It gave us a chance to realign tasks, procedures and responsibilities in order to ensure we were operating in the most efficient manner. The review of our current processes made us aware of how long it had been since we had revisited and updated our policies and procedures. We also discovered how much more functionality is available in NorthStar that we were not using. During the review we were able to immediately implement new processes, where available, and are looking forward to implementing more changes with our 6.4 upgrade. Thanks so much to Carrie Lawlor and the NorthStar team."

Pat Kelly and Centre Wellington Staff | CIS Supervisor/CDM Coordinator
Centre Wellington

Part of the family

"The NorthStar people treat you almost as if you're part of a family. They truly want to know whether things are working for you, and how they're working. NorthStar is now the standard by which I judge other software providers. Even after 10 years, they still call me every so often to look for my feedback."

Al Kaufmann | Executive VP, Corporate Services
New Braunfels Utilities, New Braunfels TX

Operational Efficiency

“The NorthStar Utilization Review process has already proven to be a productive exercise for our team. Reviewing our current processes allowed us to question why we do the things we do and are we working as efficiently as we can. During the review, we were able to identify some key areas where we could make improvements. The team was excited to see new functionality and areas we can become more efficient. We are looking forward to reviewing the document, beginning a plan to implement new processes, conducting training, and exploring automation opportunities. We enjoyed working with Carrie Lawlor and John Prine during the review. We appreciate them sharing their experience in the utility business and their knowledge of NorthStar with us."

Kim Baker and Decatur Utilities Customer Service Team | Customer Service Manager
Decatur Utilities