News and Press Release
OTTAWA, ON – July 27, 2012 | NorthStar Utilities Solutions, a division of Harris Computer Systems, is pleased to announce that the Santa Clarita Water Division (SCWD) has chosen NorthStar CIS (Customer Information System) as its Utility Billing, Mobile Service Order and Customer Engagement solution.
SCWD is the second largest water retailer in the Santa Clarita Valley. A leader in customer service, SCWD operates a service area of approximately 32 square miles in northern Los Angeles County that includes a portion of the City of Santa Clarita and unincorporated County areas in the communities of Saugus, Canyon Country and Newhall. Water is supplied from both groundwater and Castaic Lake Water Agency (CLWA) imported water to over 28,000 service connections. A proud innovator in the constantly changing world of water supply, SCWD operates and maintains a reliable and technologically advanced infrastructure. SCWD also encourages its customers to do their part to ensure a reliable water resource by conserving water throughout their homes and workplace throughout the year.
As a core component of SCWD’s continuing commitment to customer service, NorthStar CIS will provide the vital link to the integration of the utility's key applications. NorthStar CIS will provide access to actionable data across the entire CIS, and enable the utility to better focus on the customer-impacting aspects of its operations.
“Santa Clarita Water Division’s management team under the guidance of McClure Consulting did an exhaustive search and selected NorthStar Utilities Solutions for its overall software capabilities and pricing that are in line with SCWD’s needs and budget requirements”, stated Mauricio Guardado, Retail Manager. “In NorthStar, SCWD found a configurable, off-the-shelf solution that fits the Division’s strategy of integrating its customer information system with other utility systems. In addition SCWD will be able to provide its customers with current information online and the ability to pay via its website. The report writing tools were superior to anything else SCWD looked at,” Peggy McClure of McClure Consulting said.
"We are excited to be chosen as an integral partner with Santa Clarita Water Division on its strategic initiatives as they continue to focus on innovation and excellence,” says Norman Daigle, Executive Vice President of NorthStar Utilities Solutions.
About NorthStar Utilities Solutions
NorthStar has served the utility market for more than 30 years. We deliver integrated solutions for utilities' billing, customer information, and financial and meter data management needs. More than 250 customers in North America, the Pacific and the Caribbean use NorthStar solutions to manage revenues, deliver superior customer service, improve efficiencies and reduce costs.
For more information on NorthStar Utilities Solutions and the NorthStar product suite, please contact firstname.lastname@example.org