News and Press Release
OTTAWA, ON - January 3, 2013 | NorthStar Utilities Solutions, a division of Harris Computer Systems, is pleased to announce that the City of Poway has chosen NorthStar CIS (Customer Information System) as its utility billing solution and CustomerConnect for web engagement.
The City of Poway provides water, wastewater, and non-potable recycled water services for 14,000 its residential, commercial, and landscape utility accounts, covering an area of approximately 39 square miles located in San Diego County.
The City of Poway has a long history of serving their customers with superior customer service. It was important to choose a solution provider that extended technology offerings to their customers through enhanced customer information, process efficiencies, and payment services. NorthStar Utilities Solutions offered the desired software and integration services to make this possible.
As a core component of the City of Poway's customer -oriented solution, NorthStar CIS will provide the vital link to the integration of the utility's key applications. NorthStar CIS will provide access to actionable data across the entire CIS, and enable the utility to better focus on the customer-impacting aspects of its operations.
"Poway chose NorthStar for our CIS solution after an extremely rigorous review of solutions in the market-place. Our primary objective was to select a configurable, off-the-shelf solution from a proven vendor that would fit well within our strategy of integrating our CIS, Work Order, and GIS systems. NorthStar was by far superior in this regard." commented Peter Moote, Assistant Director of Administrative Services, for the City of Poway.
"Our water customers want a readily accessible and easy to use resource to monitor their usage. With NorthStar's CustomerConnect solution, we now have the opportunity to give them this capability along with improved on-line payments and account management" added Information Technology Manager Brad Rosen.
"We are excited to be chosen as an integral partner with the City of Poway on its strategic initiatives as they continue to focus on innovation and excellence in customer service," says Norman Daigle, Executive Vice President of NorthStar Utilities Solutions.
About NorthStar Utilities Solutions
NorthStar has served the utility market for more than 34 years. We deliver integrated solutions for utilities' billing, customer information, financial, meter data management and customer engagement needs. More than 250 customers in North America, the Pacific and the Caribbean use NorthStar solutions to manage revenues, deliver superior customer service, improve efficiencies and reduce costs.
For more information on NorthStar Utilities Solutions and the NorthStar product suite, please contact email@example.com