Software solutions that connect your team to your community.
Who we are and what we do
NorthStar is a software provider of innovative, customer experience solutions for modern utilities. Whether you need a cloud-based or on-premise CIS, a web-based customer portal, or digital mobile workforce management software, NorthStar will design and configure a solution that’s right for you.
Customer Information and Billing
Designed to put your customers first by maximizing efficiency, and lowering costs.
Mobile Workforce Management
A modern workforce management strategy keeping your staff safe and your customers’ request prioritized.
Cloud & Managed IT Services
Designed for optimal performance, the NorthStar Cloud is a fully hosted, managed cloud solution designed for the complete NorthStar CIS suite.
Utility Billing Customer Portal
SilverBlaze prioritizes your customer’s needs with a web portal designed specifically for utilities.
Managed Security Services
With so many companies moving to the cloud and working remote, now is the time to ensure your data, customer and employee information is secure.
Personalized Video Engagement
Unleash the potential of video to make meaningful connections, change consumer behavior, and compel them to act.
Hear from our customers
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![Entegrus logo]()
“It was important for us to have a modern product that was flexible enough to grow with the ever-changing Ontario Electricity Environment. Continuing to build integrations into our CIS system makes life easier for both customers and staff – Self-service options for our customers have been a growing necessity year over year.”
– Garry Symons, Director of Corporate Services
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![City of Shelby North Carolina logo]()
“We evaluated several vendor technologies and spoke with a number of other utilities about their decision-making process and lessons learned. Having worked with NorthStar for almost a decade, I can tell you with confidence that we chose the best partner.”
– Sam Clark, Customer Service Manager
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![New Braunfels Utilities logo]()
“The NorthStar people treat you as if you’re part of a family. They truly want to know whether things are working for you, and how they’re working. NorthStar is now the standard by which I judge other software providers. Even after 10 years, they still call me every so often to look for my feedback.”
– Al Kaufmann, EVP Corporate Services
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![City of Shelby North Carolina logo]()
“The NorthStar Professional Services team holds the technical expertise to integrate with just about any other vendor’s solution. NorthStar CIS, and the optional add-on modules available to us, provides the ability to innovate in lockstep with evolving industry needs, which is important to every utility.”
– Sam Clark, Customer Service Manager
