MOBILE WORKFORCE MANAGEMENT
Keeping your staff safe and your customers’ request prioritized.
NorthStar mCare
Your field staff is key to responding to customer requests and addressing day-to-day issues, and your staff’s safety and security are your top priority. A modern workforce management strategy using NorthStar’s mCare keeps your staff safe and your customers’ request prioritized.
Utilities Mobile Workforce Management Software
NorthStar mCare is a real-time mobile workforce management app available on smartphones, tablets, and laptops. A highly configurable and intuitive solution, mCare allows service order information to flow seamlessly from the office to the field, and back, resulting in a real-time flow of service-order data. With mCare, staff in the field can respond quickly to customers and update NorthStar CIS in real-time, keeping customers informed.
With mCare, you’ll know exactly where your field technicians are on Google Maps and ESRI GIS. Your incident response times will improve, and your administrative costs will decrease with our automation technology. Your field staff will be safer and happier because they have the information on their mobile device where and when they need it the most.
mCare Mobile Workforce Management for Utilities:
Optimizes field staff order assignments and increases work productivity,
Reduces the overhead costs of manual paper-based dispatching and data entry,
Reduces expensive overtime and non-productive idle time,
Maximizes workloads and staff schedules,
Improves field staff safety and security with real-time visibility and statuses, and
Shorten response times and enhances customer service.
Real-time Mobile Management for Utilities
Make communication and organization easier with mCare. You’ll always know where your field staff is, and your staff will have everything they need to be productive. Because all of their work orders are on a mobile device, you’ll see a decrease in errors in the field and gain valuable insights into field representative deployment. With mCare, you’ll experience the power of real-time workforce management.
“NorthStar’s CIS’s automation functionality has helped Dalton Utilities optimize many areas of our organization. The system is now working “for us”. We originally began looking into automation because of the reporting capabilities but soon realized the many benefits of all of the workflows. Prior to implemention, we had a resource who ran reports outside of normal business hours resulting in overtime or lieu time. Now, NorthStar CIS automates the reports overnight and an email with hyperlinks to the reports is available to the teller immediately upon her arrival to work in the morning. This process alone has saved us time and money and has actually boosted employee morale! We have noticed much more efficient daily processing which has allowed us to become much more effective at serving our customer’s needs.”
— Emily Pratt, Billing/Meter Reading Supervisor - Dalton Utilities
