BUSINESS PROCESS REVIEWS
Our team of experts will review and optimize your current utility procedures to ensure maximum ROI.
NorthStar Business Process Reviews
Modern utilities are under constant pressure to do more with existing resources while continuing to provide reliable and affordable services to consumers. What if you could get more out of your investments in enterprise technology to achieve unrealized operational efficiencies and boost employee morale?
Overview
NorthStar Business Process Reviews provide an opportunity to leverage the experience of industry professionals to maximize your return on investments in technology and align with long-term strategic goals.
Through 45 years of working with utility customers on hundreds of projects, NorthStar has built a knowledge base of the industry’s best practices. Our team is uniquely qualified to offer recommendations for your utility to maximize the ROI of existing technology. Subject matter experts analyze legacy policies and procedures and offer recommendations for possible improvements. In most cases, our utility customers experience ROI in their first year through this valuable consulting engagement.
Through NorthStar Business Process Reviews, utilities can:
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Discover and administrate best practices from industry and subject matter experts
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Identify, address, and resolve legacy issues related to outdated, inefficient, or problematic processes in order to streamline operations and achieve organizational goals
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Support efficiency improvements for key resources and reduce workload for overburdened staff members, allowing them to focus on higher-priority tasks
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Formulate a forward-thinking technology strategy that demonstrates financial responsibility and a dedication to continuous innovation
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Deliver a consistent experience for customers, and improve employee morale
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Improve confidence in critical decision-making by increased accuracy of data input and validation processes driving reports
“The support staff at NorthStar are accessible and friendly. We like that they have always made us feel like the only customer they have. We don’t feel rushed, and they take the time to actually listen to us.”
— Sam Clark, Customer Service Manager - City of Shelby
