EVENTS
Attend upcoming NorthStar events scheduled for 2025.
Explore below for more details.
EDIST 2025
Join NorthStar in Toronto, ON for EDIST 2025!
As a proud member of the EDA, you’ll find our team at BOOTH 15 ready to chat all things Customer Information and Utility Billing Systems. Stop by for a product demo, to learn more about our complete suite of innovative solutions, or even just to say hi!
From Strain to Strength: How Utility Customer Service Departments are Solving Resourcing Challenges
The utility industry is at a crossroads. With 72% of energy employers struggling to find talent, 40% of contact centers citing staffing issues as a top challenge, and the looming retirement of half of the workforce over the next 5-10 years, maintaining high-quality customer service is becoming increasingly difficult. Meanwhile, customer bases are expanding with new meters and services, and billing processes are becoming increasingly complex.
But there is a solution, and many utilities are already taking action.
46% of organizations outsource operations
52% of executives outsource business functions
57% of executives plan to increase their budget for managed services
In this webinar, you will hear directly from panelists at peer NorthStar utilities who have successfully navigated challenges by outsourcing services. Learn how they managed workloads with fewer staff, reduced costs, and improved efficiency. Our expert panel will share actionable insights and strategies to help you streamline operations and boost customer satisfaction.
Key topics:
The current utility workforce landscape
The benefits of outsourcing
How to select the right outsourcing partner
Preparing for the future of customer experience by introducing digital channels that allow customers self-service options
Don’t miss out—register today and discover how you can strengthen your utility’s customer service with innovative, scalable solutions.
Harris Customer Training Conference (HCTC)
Unlock the full potential of NorthStar’s industry-leading solutions at HCTC 2024. With a focus on knowledge sharing and education, our team of experts will provide in-depth training sessions, tips, and best practices for using your CIS software effectively.
You’ll be able to connect with other NorthStar customers, gain new insights, and maximize use of the software you’ve invested in. Whether you’re a beginner or an advanced user, our sessions offer something for everyone to enhance knowledge and improve use of NorthStar’s CIS and add-on software packages.
HCTC provides an invaluable opportunity to improve business efficiency and effectiveness alongside like-minded utility professionals. With expert-led sessions, direct access to NorthStar experts, and a packed learning experience, you’ll leave HCTC feeling confident and inspired.
Join us to revolutionize your approach to utility software – discover the art of working smarter, not harder, with NorthStar.
2024 MISAC Annual Conference
Connect with the NorthStar Team at MISAC - Book a Meeting or Attend a Demo!
Join NorthStar in Monterey, CA for the 2024 MISAC Annual Conference! As a proud Platinum Strategic Partner, you’ll find us at Booth 323 ready to chat all things Customer Information and Utility Billing Systems. Stop by for a product demo, to learn more about our complete suite of innovative solutions, or even just to chat!
Booth Demo Times:
Monday, September 23
MeterExchange Demo @ 10:30am
NorthStar’s CSR7 Demo @ 5:30pm
Tuesday, September 24
ServiceLink Demo @ 8:30am
Interested in booking a meeting? Submit the form below!
Book a Meeting with the NorthStar Team
Massachusetts User Group
Join us for NorthStar's Upcoming Massachusetts User Group Event! This in-person (and virtual) event is a fantastic opportunity to connect, learn, and share ideas with fellow NorthStar users. Whether you're a seasoned pro or just starting out, this event offers something for everyone. Get ready for engaging presentations, hands-on workshops, and insightful discussions. Discover the latest solutions, best practices, and gain valuable insights.
Contact your Account Manager for more information on how to participate.
Ontario Harris User Group 2024
Join us for NorthStar's Upcoming Ontario Harris User Group Event! This in-person (and virtual) event is a fantastic opportunity to connect, learn, and share ideas with fellow NorthStar users. Whether you're a seasoned pro or just starting out, this event offers something for everyone. Get ready for engaging presentations, hands-on workshops, and insightful discussions. Discover the latest solutions, best practices, and gain valuable insights. Contact your Account Manager for more information on how to participate.
CS Week Conference 48
CS Week is the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. Join the NorthStar team for days filled with learning and networking opportunities focused on Billing & Payments, Contact Center, Credit & Collections, Digital Engagement, Disruptors, Field Services, Leadership Development and Strategies & Analytics.
South Eastern User Group 2024
Join us for NorthStar's upcoming South Eastern User Group Event! This event is a fantastic opportunity to connect, learn, and share ideas with fellow NorthStar users. Whether you're a seasoned pro or just starting out, this event offers something for everyone. Get ready for engaging presentations, hands-on workshops, and insightful discussions. Discover the latest solutions, best practices, and gain valuable insights.
Contact your Account Manager for more information on how to participate.
Pacific User Group 2024
Join us for NorthStar's Upcoming Pacific User Group Event! This in-person (and virtual) event is a fantastic opportunity to connect, learn, and share ideas with fellow NorthStar users. Whether you're a seasoned pro or just starting out, this event offers something for everyone. Get ready for engaging presentations, hands-on workshops, and insightful discussions. Discover the latest solutions, best practices, and gain valuable insights. Contact your Account Manager for more information on how to participate.
Central Harris User Group 2024
Join us for the NorthStar Central Harris User Group Event, a gathering of NorthStar enthusiasts in San Marcos, TX!
This in-person event is a fantastic opportunity to connect, learn, and share ideas with fellow NorthStar users. Whether you're a seasoned pro or just starting out, this event offers something for everyone. Get ready for engaging presentations, hands-on workshops, and insightful discussions. Discover the latest features and best practices, and gain valuable insights from industry experts. Don't miss out on this exciting event that promises to take your NorthStar experience to the next level.
Contact your Account Manager for more information on how to participate.
Leap into CSR7: A NorthStar Webinar
Customer expectations for utilities have never been higher.
In today’s fast-paced, modern world, considering the customer experience has become more critical then ever before. Customer expectations have evolved, and utilities need to evolve with them. Fast, friendly, and accurate service is the baseline and it’s up to your staff to provide it.
With an increasing focus on customer satisfaction, NorthStar’s CSR7 is your key to success. Backed by 45 years of customer driven innovation, CSR7 lets you serve more of your community in less time.
This upcoming leap day, join Hassan Zaki and Ram Siva for a deep dive into CSR7 and discover:
How CSR7 can reduce customer handling time and improve operational efficiency, enhancing both the staff and customer experience,
A first-hand look into WPPI Energy and Waupun Utilities implementation and excitement for go-live with CSR7,
And the expedited roadmap of NorthStar7.
EDIST 2024
Join NorthStar at the Electricity, Distribution, Information Systems and Technology (EDIST) Conference & Exhibition (EDIST 2024)! Visit us at Booth 15 to explore the innovative suite of software solutions NorthStar offers. With our customer information & billing system, customer engagement solutions, mobile workforce management and more; NorthStar can help you be at the forefront of the energy revolution.
HCTC 2023
Join us for HCTC 2023 in the most magical place on Earth to increase your NorthStar knowledge and spend time with like-minded industry professionals.
PUG User Group Meeting
Join us in person or virtually for this year’s Pacific User Group (PUG) Meeting. You’ll learn NorthStar tips and tricks to get more out of your workday, get the latest updates and industry news, and spend some quality time with fellow NorthStar users.
ERTH CONNECTS 2023
With many changes coming to the Ontario utility industry in 2023, you won’t want to miss this year’s event which is shaping up to be bigger and better than ever. Once again, ERTH Connects 2023 will feature two days of informative workshops, support sessions, networking opportunities, and of course, some unique social activities.