CUSTOMER INFORMATION & BILLING
Designed to put your customers first by maximizing efficiency, and lowering costs.
NorthStar CIS
Every day, you see your customers about town, running errands, shopping, and eating at local restaurants. When you see them out and about, you smile and wave because they’re not only your customers but they’re your neighbors too. You have pride in your community, and you want to serve your customers with excellence. You need a customer information and billing solution that puts your customers first, maximizes efficiency, and lowers costs.
Why Choose NorthStar’s Customer Information System for Your Utility or Municipality
We designed the Northstar customer information system for small to medium-sized utilities and municipalities to put your customers first, enhance your office productivity, and lower your operating costs. With NorthStar your customer service representatives will provide exceptional service from move-in- to move-out, all the while streamlining your operations. We can customize our software to bill multiple utilities on one statement, and no matter how complex your billing is, even deregulated or alternate energy sources, we can design our application just for your community’s needs.
No matter if you host our customer information system on your server or on our NorthStar Cloud, your customer data will always be available when your customer service representatives need it the most.
Why Your Customer Service Representatives Will Love NorthStar
Your CSRs pride themselves on providing the best possible customer service, no matter if it’s in person or online. They spend their days gathering the information your customers need: passwords, move-ins, move-outs, and even outage notifications. To maximize productivity, they need software that is easy-to-navigate, customizable for your billing strategy and processes their request quickly and efficiently. Your CSRs need software that will
make billing easy: in person, by mail, or online,
generate data to help them make informed decisions,
automate repetitive processes to increase productivity,
increase overall efficiency, and
provide files and documents quickly for easy access to customer information.
Unfortunately, if your software doesn’t provide just one of these components, tasks take longer, your CSRs get frustrated, and your customers do not have the best experience possible. With NorthStar, your CSRs will have the files they need at their fingertips to provide exceptional customer service, no matter if it’s a walk-in or web-based customer. Your CSRs and the people of your community deserve software that will always deliver an exceptional customer service experience.
Why Your Community Needs NorthStar’s Utility Customer Information System
We designed the Northstar customer information system for small to medium-sized utilities and municipalities to put your customers first, enhance your office productivity, and lower your operating costs. With NorthStar your customer service representatives will provide exceptional service from move-in- to move-out, all the while streamlining your operations. We can customize our software to bill multiple utilities on one statement, and no matter how complex your billing is, even deregulated or alternate energy sources, we can design our application just for your community’s needs.
No matter if you host our customer information system on your server or on our NorthStar Cloud, your customer data will always be available when your customer service representatives need it the most.
“NorthStar’s CIS’s automation functionality has helped Dalton Utilities optimize many areas of our organization. The system is now working “for us”. We originally began looking into automation because of the reporting capabilities but soon realized the many benefits of all of the workflows. Prior to implemention, we had a resource who ran reports outside of normal business hours resulting in overtime or lieu time. Now, NorthStar CIS automates the reports overnight and an email with hyperlinks to the reports is available to the teller immediately upon her arrival to work in the morning. This process alone has saved us time and money and has actually boosted employee morale! We have noticed much more efficient daily processing which has allowed us to become much more effective at serving our customer’s needs.”
— Emily Pratt, Billing/Meter Reading Supervisor - Dalton Utilities
