The American Public Power Association (APPA) recently awarded 20 Public Power Utilities with Public Power Customer Satisfaction Awards for providing excellent service to their communities. NorthStar is proud to share that several of our valued customers were recognized, excelling in various areas including customer service, communication, reliability, innovation, value, overall satisfaction, and more!

In this webinar, you will hear directly from panelists at peer NorthStar utilities who have successfully navigated challenges by outsourcing services. Learn how they managed workloads with fewer staff, reduced costs, and improved efficiency. Our expert panel will share actionable insights and strategies to help you streamline operations and boost customer satisfaction.

After a seamless implementation of InvoiceCloud and NorthStar’s joint solution, Dalton Utilities has seen several benefits including:

• 68% increase in self-service e-payment adoption

• 150% increase in paperless enrollment and 64% increase in AutoPay enrollment

• Higher customer satisfaction with a user-friendly payment experience

• 88% decrease in in-person payments

• 4X increase in automated phone payments

NorthStar, a leading provider of innovative solutions for utilities, is pleased to announce Service-Link as the newest addition to its suite of solutions.

A best-of-breed mobile workforce management platform, Service-Link brings a wealth of features and capabilities designed to address the evolving needs of utility companies.

KUBRA and NorthStar proudly announce their strategic partnership. KUBRA’s suite of cutting-edge customer experience management solutions is now complemented by NorthStar’s end-to-end (CIS) solutions, fostering a strategic partnership.

Software is designed to make teams more efficient. But if you legacy software is starting to create more work for you, it may be time for an upgrade. Read on to learn what features you should be thinking about when switching to a new utility billing customer service solution.

The latest technology boom provides businesses with more ways to reach customers than ever. But it might be time to reevaluate your processes if your staff is overworked and your customer service response times are getting longer. Read on to learn the five signs that you need to improve your utility’s customer service experience.

Positive, proactive customer service culture is essential to every business today. Because technology connects us like never before, utility customers can and will share a bad experience through tweets, posts, and reviews. But, if your utility uses a proactive approach to customer service, you’ll buy some goodwill, even when times are challenging. In this blog post, we explore the 5 reasons you should consider fostering a positive customer service culture in your utility.

It’s not enough to open your doors and what for your customers to come in to be served. Now your community wants technology to serve them. And if you’re a savvy utility provider, you’ll know that digital omnichannel experiences can save you time and money but still provide exceptional customer service. Read on to learn you can use an omnichannel approach to reach your customers.

The days of opening your office and waiting for customers to call or walk in are rapidly ending because technology is giving your community more way to interact with your team. If you’re using a multichannel approach to reaching out to your customers; that’s great. But, omnichannel utility customer streamlines operations and provides an even better level of service. Read on to learn how.

It seems like everyone is doing it, moving their businesses to the cloud. But the cloud may not be for your organization, and you won’t know that unless you examine your reasons for moving. In this blog post, we’ll discuss the most common reasons utilities decide to move their CIS to the cloud.

Utility customers used to be called meters, lines, ratepayers, or accounts. Now they want a more personalized experience, and the software your choose can either improve customer satisfaction or hinder it. In this blog post, we explore the two factors that are changing the utility industry and how having a proactive, customer-centric approach to service can benefit both the utility and its customers.

When an organization has a positive customer service culture, customers are at the center of all they do. Every team member works to provide the best possible customer service, and customers benefit from excellent service. Does your utility have a positive customer service culture? We’ve compiled a list of questions to ask yourself and your team, and we also give you tips and tricks! Read on to learn more.

We’ve all seen a shift in how technology is changing business. Utilities are no exception. Customers demand more personalized service, and your technology may not be stacking up to this challenge. Now is the time to review your customer information and billing software to see if moving to the cloud is right for you. Read on to learn why utilities should move their CIS/UB software to the cloud.

When your inbox is always full and you don’t have enough time to get important tasks done, you could hire more employees. Or you could use our CIS automation platform to be your digital worker. Read on to learn the benefits of automating customer service and utility billing processes.

These are the days of data. Businesses collect data every time customers interact with their brand, and data drives decision-making. Utilities can benefit from the data they generate, but did you know that your customers can also benefit from the energy and water data they generate? Read on to learn the benefits of providing your community with power and water usage data.

Paper-based service orders get the job done, but is there a more efficient way to complete service orders? With an automated service order system, utilities can save time and money, increase operational efficiencies, and provide better customer experiences. In this post, you’ll learn the 3 signs to look for that show you that your paper-based system is not as efficient as you think it is.

Your CIS/UB software keeps track of all your community’s vital information, and good CIS software will have all of these top ten features and functions. Does your CIS software measure up? Read on to find out.

Because of the digital transformation, utilities have more tools than ever to help their customers serve themselves. Your customers what to interact with you digitally on their devices, but if you don’t have the right tools in place, they can’t. This blog post tells you the top five tools you need for your utility customers to self-serve.

Proactive customer service is achievable if you have the right customer experience engine in place. With your CIS and the right integrations, you’ll turn more interactions into satisfied customers. Read on to learn what you need in your engine.