From Strain to Strength: How Utility Customer Service Departments are Solving Resourcing Challenges
Upcoming Webinar
Wednesday, December 4, 2024
1:00 PM – 2:00 PM ET
The utility industry is at a crossroads. With 72% of energy employers struggling to find talent, 40% of contact centers citing staffing issues as a top challenge, and the looming retirement of half of the workforce over the next 5-10 years, maintaining high-quality customer service is becoming increasingly difficult. Meanwhile, customer bases are expanding with new meters and services, and billing processes are becoming increasingly complex.
But there is a solution, and many utilities are already taking action.
46% of organizations outsource operations
52% of executives outsource business functions
57% of executives plan to increase their budget for managed services
In this webinar, you will hear directly from panelists at peer NorthStar utilities who have successfully navigated challenges by outsourcing services. Learn how they managed workloads with fewer staff, reduced costs, and improved efficiency. Our expert panel will share actionable insights and strategies to help you streamline operations and boost customer satisfaction.
Key topics:
The current utility workforce landscape
The benefits of outsourcing
How to select the right outsourcing partner
Preparing for the future of customer experience by introducing digital channels that allow customers self-service options
Not only will you gain valuable insights from our peer utility panel, but by participating, you’ll also be entered to win one of our fantastic prizes!*
Five $50 Amazon gift cards
One Apple AirPod
One Apple Watch
One Apple iPad
Don’t miss out—register today and discover how you can strengthen your utility’s customer service with innovative, scalable solutions.
*To be eligible for the Amazon and Apple giveaways, you must register, attend, and participate in the webinar, including the post-webinar survey.