Dalton Utilities Improves Efficiencies with Superior Customer Experience Driven by IVR Solution
After a seamless implementation of InvoiceCloud and NorthStar’s joint solution, Dalton Utilities has seen several benefits including:
68% increase in self-service e-payment adoption
150% increase in paperless enrollment and 64% increase in AutoPay enrollment
Higher customer satisfaction with a user-friendly payment experience
88% decrease in in-person payments
4X increase in automated phone payments
Introducing Service-Link: Mobile Workforce Management Solution
NorthStar, a leading provider of innovative solutions for utilities, is pleased to announce Service-Link as the newest addition to its suite of solutions.
A best-of-breed mobile workforce management platform, Service-Link brings a wealth of features and capabilities designed to address the evolving needs of utility companies.
KUBRA to Elevate NorthStar’s Billing, Payment, and Customer Communications Experience Through Strategic Solution Implementation
KUBRA and NorthStar proudly announce their strategic partnership. KUBRA’s suite of cutting-edge customer experience management solutions is now complemented by NorthStar’s end-to-end (CIS) solutions, fostering a strategic partnership.