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Press Release Caitlyn Paradzinski Press Release Caitlyn Paradzinski

Dalton Utilities Improves Efficiencies with Superior Customer Experience Driven by IVR Solution

After a seamless implementation of InvoiceCloud and NorthStar’s joint solution, Dalton Utilities has seen several benefits including:

  • 68% increase in self-service e-payment adoption

  • 150% increase in paperless enrollment and 64% increase in AutoPay enrollment

  • Higher customer satisfaction with a user-friendly payment experience

  • 88% decrease in in-person payments

  • 4X increase in automated phone payments

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