Introducing Service-Link: Mobile Workforce Management Solution
NorthStar, a leading provider of innovative solutions for utilities, is pleased to announce Service-Link as the newest addition to its suite of solutions.
A best-of-breed mobile workforce management platform, Service-Link brings a wealth of features and capabilities designed to address the evolving needs of utility companies. The platform empowers utilities to augment their mobile workforce and streamline field service operations. By leveraging state-of-the-art technology and advanced scheduling algorithms, Service-Link offers a powerful toolset that helps improve productivity, efficiency, and customer satisfaction.
Key Features of Service-Link include:
Intelligent Scheduling and Routing: Service-Link's advanced scheduling and routing capabilities ensure that the right resources are assigned to the right tasks at the right time. It supports fixed, windowed, and undated appointments with fully configurable appointment slots and shifts, maximizing resource utilization and reducing travel time.
Real-time Communication and Collaboration: Service-Link's seamless integration between field workers and dispatchers provides real-time status updates and visibility into work progress. This enables better decision-making and quicker response to changing conditions.
Configurable Workflows: The Workflow Studio allows for easy configuration and modification of order types, completion details, and mobile workflows, enabling businesses to adapt quickly to changing requirements and processes.
Offline Functionality: Service-Link operates efficiently both online and offline, allowing field workers to continue working without interruption in areas with limited or no connectivity. Data is automatically synced once the connection is reestablished.
Analytics and Dashboarding: Built-in dashboarding capabilities provide insights into key performance indicators, helping utility businesses make data-driven decisions and identify areas for improvement.
“At NorthStar, we continually strive to ensure our customers have access to all the best solutions,” said Jerry Rahon, Vice President of Sales & Marketing at NorthStar. “By adding Service-Link to NorthStar's industry-leading suite, we maintain this commitment and provide the tools our customers need to thrive.”
Explore the full potential of Service-Link and see how it can benefit your utilities operations. Contact the NorthStar team today.
About Service-Link
Service-Link’s next generation workforce automation solution uses wireless internet-based mobile communication and field service dispatching solutions to help utilities manage mobile resources. Service-Link enhances field service efficiency and increases productivity. Visit www.service-link.us to learn more.
About NorthStar
For over 45 years, NorthStar Utilities Solutions has focused on providing utilities with cost-effective solutions for real-world challenges. With a suite of products designed to enhance the customer experience from start to finish, NorthStar proudly serves over 200 diverse utility providers and municipalities across North America and the Caribbean.
NorthStar Utilities Solutions is the original business unit of Harris Computer Systems (Harris), a division of Constellation Software (CSU). Harris employs over 12,000 staff, operating more than 200 businesses around the world. To learn more about NorthStar’s comprehensive suite of industry-specific solutions, please visit https://www.northstarutilities.com.