Alameda Municipal Power Goes Live on the silverblaze Mobile App
Ottawa, ON – silverblaze Solutions announces the successful implementation of our mobile app with valued and longstanding customer, Alameda Municipal Power (AMP). AMP expands their customer experience offerings with the silverblaze mobile app for its utility customers, in addition to their online portal, both developed by silverblaze and available in the Apple App Store and Google Play Store. AMP is part of the list of silverblaze partners who are embracing self-service technologies to empower, advise, and engage their customers, all from their smart devices.
The silverblaze mobile app provides a deeper user experience, where customers can access essential features and functionality anywhere. With secure access to expanded payment options, online billing, SmartMeter data, and instant push notifications in the silverblaze app, AMP will provide customers with streamlined touchpoints to their utility accounts.
“AMP’s collaboration with silverblaze centers on a shared commitment to enhancing the customer experience,” said Steve Chiu, Chief Utility Technology Officer for Alameda Municipal Power. “Together, we are focused on improving AMP’s customers’ self-service account capabilities with tools and technologies that enable them to make informed decisions about their energy usage.”
“We are excited to bring Alameda utility customers a true mobile solution that gives them everything they need in a convenient place,” said Kim Ratliff, Project Manager at silverblaze. “We’re very happy to have them on board.”
This mobile app upgrade comes from a long partnership between Alameda Municipal Power and Harris Utility Group. AMP also utilizes NorthStar Utilities Solutions’ CIS & Billing software for seamless account management. silverblaze is proud to be working with our partners at NorthStar to deliver effective and engaging customer service solutions that meet the unique needs of AMP.
Download the MyAMP app now on Google Play and the Apple App Store!
About silverblaze Solutions
silverblaze Solutions is an award-winning software innovation, development and consulting firm. Founded in 1999, silverblaze provides utilities with fully integrated, value-focused, and highly customizable web self-service portal and smart forms software.
Over the past 25 years, silverblaze has successfully empowered clients throughout the United States, Canada, and the Caribbean to maximize customer engagement. Learn more about the diverse roster of clients silverblaze has helped succeed.
About NorthStar Utilities Solutions
Since 1976, NorthStar has provided utilities with innovative solutions for real-world challenges. Offering customer information & billing systems, customer engagement solutions, mobile workforce management and more. NorthStar proudly serves over 200 diverse utility providers and municipalities across North America and the Caribbean. As the original business unit of Harris Computer systems, a division of Constellation Software (CSI), NorthStar stands as a testament to enduring innovation and strategic excellence; with a team dedicated to providing solutions that empower communities. To learn more about NorthStar’s comprehensive suite of industry-specific solutions, please visit www.northstarutilities.com.