Dalton Utilities Improves Efficiencies with Superior Customer Experience Driven by IVR Solution
After a seamless implementation of InvoiceCloud and NorthStar’s joint solution, Dalton Utilities has seen several benefits including:
68% increase in self-service e-payment adoption
150% increase in paperless enrollment and 64% increase in AutoPay enrollment
Higher customer satisfaction with a user-friendly payment experience
88% decrease in in-person payments
4X increase in automated phone payments