When an organization has a positive customer service culture, customers are at the center of all they do. Every team member works to provide the best possible customer service, and customers benefit from excellent service. Does your utility have a positive customer service culture? We’ve compiled a list of questions to ask yourself and your team, and we also give you tips and tricks! Read on to learn more.

With everyone working from home, you may be thinking about moving your utility CIS to the cloud. But you may not know if the cloud is right for you. In this two-part series, we’ll define the cloud and tell you your options if you’re thinking about moving your CIS to the cloud.