When an organization has a positive customer service culture, customers are at the center of all they do. Every team member works to provide the best possible customer service, and customers benefit from excellent service. Does your utility have a positive customer service culture? We’ve compiled a list of questions to ask yourself and your team, and we also give you tips and tricks! Read on to learn more.

Because of the digital transformation, utilities have more tools than ever to help their customers serve themselves. Your customers what to interact with you digitally on their devices, but if you don’t have the right tools in place, they can’t. This blog post tells you the top five tools you need for your utility customers to self-serve.

Are you struggling with too many tasks and too little time? In this guest blog post, our sister division SmartWorks says that automation is the answer.

You’ve heard about scammers targeting customers like yours, and you want to do something about it. You’ve decided to educate your customers, but you’re not sure how. This blog post will cover the three most common scams, how to spot them, and how a self-serve portal can protect your community from scammers.

Not all web portals are created equally. Is your customer web portal a true self-service portal that offers a rich customer experience? Use this checklist to find out if you have a real self-serve customer experience portal.

With our world becoming more connected every day, it’s important for your utility to have the services your community needs right at its fingertips. Today, customers want your utility to provide them with online customer service on any device, anytime and anywhere. Not sure you want to spend the money on an online customer portal? Here are 4 points to ponder when trying to decide.