Does your utility have a disaster recovery plan? If you don’t, your team can’t possibly provide exceptional customer service in the wake of a disaster if they are scrambling to figure out what to do. Read on to learn why a good strategy is a must after a disaster.

Digital tools are transforming the way utilities interact with their customers. We pay bills electronically and self-serve in web portals. But did you know that you can use digital mobile workforce management software designed specifically for utilities to streamline your operations? Read on to learn what it is and how it can save you time and money.

With everyone talking about cloud migration, you’re probably wondering if it’s a good idea for your utility to migrate your CIS to the cloud. If your system is exhibiting any of these ten signs, it might be time to upgrade your CIS suite. And it’s a good time to think about if cloud migration is right for your team and community. Read on to learn more.

Are you looking for ways to increase paperless billing adoption and improve staff efficiency? Having a self-serve portal in place puts your customers first in line on a device and time that is convenient for them. Having a self-serve portal working for you will improve your cash flow and maximize your staff’s efficiency. Learn how a self-serve portal can increase customer engagement in this blog post.

Traditional workforce management solutions work, but what if I told you that digitizing your workforce would save you time and money? It’s true. With mobile workforce management software like mCare, utilities all over North America are streamlining operations and maximizing their resources. Read on to learn how mCare can optimize your workforce.

Do you currently have an outage management system (OMS) in place, or are you spinning up a phone or text chain to let your employees and community know about an outage? With an OMS in place, you’ll notify your employees and everyone who is affected by an outage or needs a boil water notice with a click of a button. Read on to learn how.

With the new regulations in Ontario, many utilities are wondering what Green Button is and how they can comply with this new regulation. We’ve compiled these 10 Green Button FAQs all in one place so you can start to understand how your utility can comply with this regulation.

There’s an EV revolution on our immediate horizon, and it’s changing the way people use your services. EVs will impact your distribution network and your procurement plan. The question is: are you ready for this change? SmartWorks EV analytics could be your answer to the EV revolution.

Paperless billing is not a new concept, but most utilities have late adopters and struggle for 100 percent compliance. Knowing the benefits that paperless billing for utilities and self-serve portals offer your customers will help you get closer to 100% adoption. Read on to learn how a self-serve portal can help with paperless billing adoption.

Are you thinking about moving your CIS suite to the cloud? Knowing the benefits and risks of cloud CIS hinges on four factors: security, control, access, and cost. Read on to learn about the benefits and risks of moving your CIS to the cloud.

Are you struggling with too many tasks and too little time? In this guest blog post, our sister division SmartWorks says that automation is the answer.

You’ve heard about scammers targeting customers like yours, and you want to do something about it. You’ve decided to educate your customers, but you’re not sure how. This blog post will cover the three most common scams, how to spot them, and how a self-serve portal can protect your community from scammers.

You’ve heard it in the news; bad actors are targeting utilities. But, do you know what a cyber threat is and how to keep your community’s personal information out of the hands of cybercriminals? In this blog post, we’ll cover what a cyber threat is and how to protect your municipal utility digital operations.

With all the recent cybersecurity breaches targeting utilities and the grid, you may be wondering if now is the time to move from an on-premise server to the cloud. But, how do you know if the cloud is safer than your own server. Read on to learn more about cloud security for utilities.

Not all web portals are created equally. Is your customer web portal a true self-service portal that offers a rich customer experience? Use this checklist to find out if you have a real self-serve customer experience portal.

As threats and risks facing municipal utilities continue to rise, “an ounce of prevention is worth a pound of cure,” as Benjamin Franklin said. Resources may be tight, but there are several easy, cost-effective cyber security best practices that our friends at Field Effect want to share with you in this guest post. Read on to learn how you can keep your municipal utility safe.

There was a time when all you needed to protect your network was a firewall and antivirus. Times have changed. Now more than ever, you need a team of experts by your side searching for threats 24/7/365. And it’s surprisingly affordable. Learn how you can protect your network at every endpoint with managed detection and response (MDR).

Have we got the summer bucket lists for you. No matter if you’re still at home or been given the go-ahead to move around the country, we’ve got a list that has you smiling. How many can you mark off your list this summer?

When was the last time your team backup up the files on your server? If you’re not sure or know your team is not backing up your data, you could have a disaster waiting to happen. Read on to learn the reasons your utility needs a backup and recovery plan.

Technology is changing the times we live in. Customers expect to do more online and to be served when it is convenient for them. Is a utility customer web portal right for you? Read on to learn the questions to ask when considering moving to an online customer web portal.